Groups overview

With the appropriate privileges, you can create employee groups. The employees included in the groups can be selected from more than one organization in the hierarchy. Employees can be included in multiple groups.

As with organizations, a root group is created during installation. The root group cannot be deleted.

Also like organizations, groups can be set up hierarchically with multiple levels, and the groups are children of the root group.

The ability to include employees in multiple groups provides flexibility. It enables you to aggregate different types of information about individuals from different or parallel organization levels.

For example, you can select employees from different organizations for a group, and then generate reports for that group or when licensed, assign eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. lessons to the group.

Group considerations

A group hierarchy Hierarchy set up by administrators (via the EM) that is structured according to a specific logical structure defined by the administrator. can include as many levels as required.
Every group name in the system must be unique. You cannot duplicate a group name, no matter where the group is created in the hierarchy.
The root group cannot be copied or deleted.
When there are members assigned to a parent group, you cannot create a subgroup. To create a group hierarchy with parent group and subgroups, create the subgroups before you add any members to the parent group.
You select the root group to create the first-level groups in the hierarchy. In the first level, you must indicate the Group Type. The available group types depend on your license. For example, if you have an Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics license, you select the QM group type.

Once you select a group type, it cannot be removed, and its subgroups also inherit the group type, which cannot be removed.
For Interactions and Analytics groups, select QM as one of the group types; otherwise, its subgroups and their members are not activated in Interactions and Analytics.
The limit is 250 users to a group.