Group settings
In Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface., under Hierarchies, the Group Settings page lists all existing groups.
When a group is selected, the settings for that group are shown.
|
Setting |
Description |
|---|---|
|
Name |
Name of the group. Every group name in the system must be unique. You cannot duplicate a group name, no matter where the group is created in the hierarchy. |
|
Description |
Information that identifies use or purpose of the group. |
|
Group Type |
Can be selected for groups that are child groups of the root group. To have a group activated in the Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics system, QM must be selected as the Group Type. When a group other than the root group is selected as the parent, the Group Type shows the selected types for the parent group. These cannot be changed. |
|
Active |
When selected, the group is activated. |
|
Members |
Lists the employees that can be added to the group. |