Create an organization
Create an organization and set it up in a hierarchical structure with as many levels as required.
Procedure
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Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Hierarchies, select Organization Settings.
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On the left panel, select the organization under which to create a new organization.
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Select Create Organization.
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Enter the appropriate information for the organization.
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Select Save.
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The new organization is listed in the left panel below the parent organization selected in step 2.
Calendar Queue Color Ribbon Configuration (Workforce Management Forecasting and Scheduling Guide)