Recording configuration workflows

The steps you need to complete to configure your recorder and CTI integrations depend on the type of recording you require. You can set up each of the following scenarios by following the associated workflow through the procedures in this guide.

Workflows

• Workflow: IP-based voice and video recording

• Voice recording

  • Workflow: Station-side TDM recording

  • Trunk-side TDM recording

  • Workflow: Mixed TDM trunks and IP trunks recording with service observe

• Workflow: Screen recording

• Workflow: Integrate Dialer integration

• Shared screens for recording configuration

• Redundancy—refer to the Integration Guide for redundancy workflows

About the workflows

Each workflow outlines the specific procedures that you need to complete, including links to the procedures within this guide. Notes are provided at key configuration points where the settings described are critical to implementing the type of recording you require.