Voice recording

The following workflow outlines the tasks required for voice recording.

Workflow

Associate a Recorder with the Integration Service

Create an association between the recorder and the Integration Service.
If both components are on the same server, the association may have already been completed during installation.
Create a phone data source

Define where the calls to be recorded are coming from.
Create a collection data source for gateway recording

A member group represents groups/pools of extensions, or channels. The type of member group you set up—along with the Recorder Control Type—will define the particular type of recording that needs to happen in your environment (for example, Recorder Controlled Trunk Side TDM).
Set up phones and extensions

Configure the actual extensions in use in your system and associate them with the data source. You also set the Recording Mode, which defines whether recording should occur for any given extension, and if so, how recording is triggered.
Create employees and add employee IDs

Map employees to extensions and data sources and specify the type of employee seating arrangement.

Optional depending on your requirements.
Following the “Set up Recorders” in the Recorder Manager Help, set up individual recorders.

Set up the local recorder machine, in particular the voice card or NIC, database settings, call buffer, and compression.
Optional: Set up attributes, tagging, and recording rules

Use the "Attributes configuration workflow" for implementation of recording and tagging based on a business logic that reflects the goals of your enterprise.
Install and configure Archive

Set up the central or local archiving mechanisms as required.