Introduction to Interactions

The Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. application allows you to search and play back interactions that take place between the enterprise and the customer. In addition, you can perform quality management activities, employee coaching, and improve the customer experience. The activities available to you depend on your system licenses.

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