Real-Time Speech Analytics Engine settings
Use the Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Engine settings to specify the language and vocabulary for real-time detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. of words and phrases.
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Real-Time Speech Analytics Engine Setting |
Description |
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Language |
The language in which the system detects words or phrases spoken on recorded interactions. The language available is the language supported by the currently active Real-Time Speech Analytics Model. |
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Vocabulary |
The vocabulary in which the system detects words or phrases spoken on recorded interactions. The vocabulary available is the vocabulary supported by the currently active Real-Time Speech Analytics Model. |