Five9 VoiceStream Webhook Adapter

The Five9 Voice Stream Adapter receives server-side CTI events from Five9 VoiceStream.

Procedure 

  1. In Recorder Manager, go to General Setup. Under Integration Adapters, click Settings.

  2. Click Create, then select Five9 Voice Stream Webhook Adapter.

  3. Specify settings for this adapter.

    4. Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case-sensitive.

    Description

    Type a description of the adapter (optional).

    Adapter Type

    A read-only field that lists the adapter selected previously.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select the Application data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. that you previously created for Five9.

  4. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  5. Click Save.