Speech Application Service Server Role’s Associations

Associated Roles

Mandatory, Optional, or If Exists

Association Scope

Association Type & Limits

Why is this Association Required or used?

Contact Database Server role in the Data Center that includes long-term interactions. The Contact Database is optimized for searching operations, and interactions are inserted and updated in bulk operations.

Mandatory

Enterprise

One-to-one

Automatic Association

Speech Transcription Service Server role in the Site zone that retrieves and transcribes the audio files of recorded interactions and outputs two different types of data—the transcribed text of the recorded conversation, and metadata about the recording.1

Mandatory

Enterprise

One-to-all

Automatic Association

Interaction Applications

Mandatory

Enterprise

One-to-one

Automatic Association