Rules for Identity Authentication and Fraud Detection

Use rules to configure and control voice biometric analysis. You use both identification rules List of specific call attributes in the IAFD product that uniquely identify employees and customers for automatic enrollment and identity verification. and Recorder Analytics Rules together to achieve your Identity Authentication and Fraud Detection objectives.

Identification Rules

Identification Rules enable the system to associate a unique identifier with each person automatically. The rule is used to locate the existing voiceprint File containing a mathematical summary of the vocal patterns of a person’s voice used in the IAFD product to assist with identity verification and detection. model of a person in the database or, for new enrollments, to store the model in the database.

Create a separate Identification Rule for each type of person you work with:

Customer Identification Rule
Employee Identification Rule

Targets do not use Identification Rules because targets are used for detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call., not verification Feature in voice biometrics where the speaker’s voice is compared to a collection of employee or customer voiceprints that should match the call. If a match occurs, the speaker is said to be verified.. Detection does not choose voiceprint models to check based on the people speaking on the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..

Recorder Analytics Rules

Recorder Analytics Rules determine how voice biometrics automatically completes tasks. You can configure Recorder Analytics Rules to operate in real time (if licensed) or for historical, campaign-based (historical processing) analysis.

The types of rules you use are for the following tasks:

Automatic enrollment Process in the IAFD product where an employee, customer, or target is registered and the system is then able to assist with identity verification and watch list detection when that speaker is on a call.
Verification for a customer or an employee
Watch list detection
Verification and watch list List that contains one of more voiceprints of people who are of particular interest to an enterprise. detection